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Review and reputation monitoring

Every review is tracked, urgent ones flagged, and replies drafted for approval.

How it works · Review and reputation monitoring

In

  • Google Maps
  • Facebook
  • Email inbox
  1. 1

    Detect

    New review found

    2-star review

  2. 2

    Classify

    Sentiment and topic

    Delivery issue

  3. 3

    Draft

    Reply drafted in your tone

    Draft ready

  4. 4

    Approve

    Owner approves and posts

    Replied

    Human checkpoint

Out

  • Slack
  • Weekly summary
  • Follow-up task
Review and reputation monitoring. Inputs: Google Maps, Facebook, Email inbox. Steps: Detect, New review found; Classify, Sentiment and topic; Draft, Reply drafted in your tone; Approve, Owner approves and posts. Outputs: Slack, Weekly summary, Follow-up task.

How it works

01

The problem

Negative reviews sit unanswered for days.

Step by step

  1. 01Detect. New review found.
  2. 02Classify. Sentiment and topic.
  3. 03Draft. Reply drafted in your tone.
  4. 04Approve. Owner approves and posts.Human checkpoint

Tools and control

02

Connects

  • Google Maps
  • Slack
  • OpenAI

Built on n8n. Equivalent tools can be swapped in.

Human control

A person stays in control at the "Approve" step. Everything else runs on rules you agree, with every run logged.

Next step

What would you like to improve?

Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.