AI workflow agency · Built on n8n
We design, build, and run AI agents and automations on n8n, connected to the tools you already use, with people in control where it matters.
Delivered in 14 countries · 16 services · You own every workflow
The Shapes Engine
HOW IT RUNS
01Connect. Your channels and your systems connect to one workflow. Nothing changes for your team on day one.
Hover or tap any layer to see what it does. Click a step to jump.
Works with the tools you already use
All platforms →
HubSpot
Salesforce
Zoho CRM
Gmail
Outlook
Slack
Microsoft Teams
WhatsApp Business
Google Workspace
Microsoft 365
Notion
Airtable
SharePoint
n8n
Make
Zapier
Power Automate
OpenAI
Anthropic Claude
Google Gemini
Open-source models
PostgreSQL
Supabase
BigQuery
Looker Studio
Power BI
Xero
QuickBooks
Stripe
Shopify
Twilio
ElevenLabs
Zendesk
Intercom
The problem
01
Where the working week quietly goes.
Information copied between tools, requests chased by hand, reports rebuilt every month. Most businesses do not need more software; they need the tools they have to work together.
Services
02
Advise. Build. Run.
From a first audit, to AI workflows for every department, to keeping them healthy after launch.
Advise
Find what to automate first, and check what you already run.
Build
Workflows and AI agents for every department, connected to your tools.
- Sales and CRM Automation
- Marketing and Content Automation
- Customer Support and AI Agents
- Operations and Administrative Automation
- Finance and Accounting Automation
- HR and Recruiting Automation
- E-commerce Operations Automation
- IT, Security and DevOps Automation
- Reporting, Data and Dashboards
- AI Agents and Knowledge Assistants
- Integrations and Custom Internal Tools
Run
Keep workflows healthy, own your n8n, and grow your team's skills.
Workflow Library
03
Workflows we build, step by step.
Six of 67. Each has its own page showing the problem, the tools it connects, and where a person stays in control.
Sales and CRM
Lead capture to CRM
Every enquiry becomes a complete CRM record with an owner and a next step.
See the workflowCustomer support
Website and WhatsApp AI assistant
Routine questions answered instantly from approved content, with handover to a person.
See the workflowFinance
Invoice capture and PO matching
Invoices read, matched to purchase orders, and created as draft bills.
See the workflowHR and recruiting
CV screening support
Each application summarised against the role's criteria for a person to decide.
See the workflowE-commerce
Order-to-fulfilment sync
Paid orders flow to the courier and accounts with tracking sent to customers.
See the workflowAI agents
RAG knowledge assistant
Staff ask in plain language and get answers with the source attached.
See the workflow
Industries
Built around how your sector works.
Ten sectors, each with its own challenges, featured workflow, and tools.
- Professional servicesConsultancies, agencies, law and accounting firms
- Real estate and propertyAgencies, property managers, and developers
- Clinics and healthcare servicesClinics, dental and allied health practices
- E-commerce and retailOnline stores and multi-channel retailers
- Logistics and field servicesLogistics operators, couriers, and field teams
- Education and trainingTraining providers, schools, and course creators
- Hospitality and travelHotels, restaurants, and tour operators
- Construction and tradesContractors, builders, and trade businesses
- Financial and accounting servicesAccounting firms, brokers, and advisers
- SaaS and technologySoftware companies and tech startups
AI agents
04
Assistants that know when to hand over.
Chat, email, and voice agents answer from your approved information, collect the details, and pass anything sensitive or unusual to a person.
Support assistant
AN AI ASSISTANT · A PERSON CONFIRMS BOOKINGS
Visitor: Hi, do you offer appointments on Saturdays?
Assistant: Yes, Saturdays from 9:00 to 13:00. Would you like me to request a time for you?
SOURCE · OPENING HOURS PAGE
Visitor: Saturday morning works. It's for a first consultation.
Assistant: 10:30 this Saturday is free. Could I take your name and the best number to reach you?
SOURCE · BOOKING CALENDAR
Visitor: Sam, 555 0142
Booking request sent to reception for confirmation
How a typical conversation runs
Levels of autonomy
- L1
Assist
AI prepares drafts, summaries, or suggestions. A person does the work and decides.
e.g. A drafted reply waiting in the inbox.
- L2
Review
The workflow does the work. A person approves before anything leaves the business.
e.g. Invoice data extracted, approved by finance.
- L3
Exception
Routine cases run automatically. Anything unusual, uncertain, or high-impact goes to a person.
e.g. Standard enquiries routed; unusual ones flagged.
- L4
Automate
Fully automatic, with monitoring and logs. Used only for low-risk, well-understood steps.
e.g. Records synchronised between two systems.
Global reach
06
Delivered for clients in 14 countries.
Our team works remotely and has delivered projects for businesses across Europe, Asia, Oceania and Americas.
14Countries
4 regions
- Europe
- 6
- Asia
- 5
- Oceania
- 2
- Americas
- 1
Europe06
- Belgium
- Netherlands
- France
- Luxembourg
- Latvia
- England
Asia05
- Cambodia
- Malaysia
- Singapore
- Thailand
- Vietnam
Oceania02
- Australia
- New Zealand
Americas01
- United States
FAQ
07
Common questions.
What does Shapes do?
Shapes is an AI workflow agency. We design, build, and run AI agents and automations on n8n, connected to the tools a business already uses, with people in control where it matters.
Why do you build on n8n?
n8n is open, connects to almost any system, supports AI agents natively, and can run in your own account. That means you own your workflows and data, with predictable costs.
Who owns the workflows?
You do. We build inside your n8n instance, and every workflow is documented so your team or another partner can maintain it.
How much does a project cost?
Each project is quoted after we understand the work: the workflow, the systems involved, and the level of testing and support needed. You receive a written proposal before anything starts.
How long does implementation take?
A single workflow typically takes two to six weeks from agreed scope to launch, depending on the systems, integrations, and testing involved.
Will AI make decisions without human involvement?
Only where you agree it should. Sensitive, uncertain, or high-impact steps are designed with a human checkpoint and a clear owner.
Next step
What would you like to improve?
Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.