Order-status and returns assistant
Customers get live order status and start returns without waiting for an agent.
How it works · Order-status and returns assistant
STEP BY STEP
In
- Website chat
WhatsApp
Shopify
- 1
Ask01
Customer asks about an order
Order #8841
- 2
Lookup02
Live tracking checked
Out for delivery
- 3
Reply03
Status or return label sent
Answered
- 4
Escalate04
Damaged or disputed goes to a person
Escalated
Human checkpoint
Out
- Support ticket
- Conversation log
- Courier booking
How it works
01
The problem
Support is swamped with "where is my order?" and returns questions.
Step by step
- 01Ask. Customer asks about an order.
- 02Lookup. Live tracking checked.
- 03Reply. Status or return label sent.
- 04Escalate. Damaged or disputed goes to a person.Human checkpoint
Tools and control
02
Connects
- Shopify
WhatsApp Business
OpenAI
Zendesk
Built on n8n. Equivalent tools can be swapped in.
Human control
A person stays in control at the "Escalate" step. Everything else runs on rules you agree, with every run logged.
More in E-commerce
03
E-commerce
Order-to-fulfilment sync
Paid orders flow to the courier and accounts with tracking sent to customers.
See the workflowE-commerce
Inventory sync and low-stock alerts
Stock synced across channels, with alerts and draft purchase orders.
See the workflowE-commerce
Abandoned cart and post-purchase flows
Consent-based reminders and post-purchase messages that bring customers back.
See the workflow
Next step
What would you like to improve?
Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.