Tenant maintenance triage
Requests captured with photos and urgency, routed to the right contractor, and tracked to completion.
How it works · Tenant maintenance triage
STEP BY STEP
In
WhatsApp- Email inbox
- Intake form
- 1
Capture01
Issue, photos, and access details
Leak, kitchen
- 2
Prioritise02
Urgency classified by rules
Urgent
- 3
Assign03
Contractor chosen and notified
Plumber booked
Human checkpoint
- 4
Close04
Tenant updated until fixed
Resolved
Out
- Status update
- Audit trail
- Monthly report
How it works
01
The problem
Repair requests arrive by phone, email, and chat, with missing details and no clear priority.
Step by step
- 01Capture. Issue, photos, and access details.
- 02Prioritise. Urgency classified by rules.
- 03Assign. Contractor chosen and notified.Human checkpoint
- 04Close. Tenant updated until fixed.
Tools and control
02
Connects
WhatsApp Business
Airtable
Gmail
OpenAI
Built on n8n. Equivalent tools can be swapped in.
Human control
A person stays in control at the "Assign" step. Everything else runs on rules you agree, with every run logged.
More in Operations
03
Operations
Approvals and request routing
Every request has an owner, a status, and an audit trail.
See the workflowOperations
Document generation
Documents generated from templates and data, ready for review and signature.
See the workflowOperations
Task and project sync
Tasks, statuses, and comments stay in sync across your project tools.
See the workflow
Next step
What would you like to improve?
Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.