Website and WhatsApp AI assistant
Routine questions answered instantly from approved content, with handover to a person.
How it works · Website and WhatsApp AI assistant
STEP BY STEP
In
- Website chat
WhatsApp- Policies
- 1
Understand01
Question and intent identified
Intent: hours
- 2
Retrieve02
Answer found in approved content
2 sources
- 3
Reply03
Answer sent, labelled as AI
Answered
- 4
Hand over04
Complex cases go to a person
Escalated
Human checkpoint
Out
- Support ticket
- Conversation log
- Booking request
How it works
01
The problem
The same customer questions are answered by hand all day, and missed at night.
Step by step
- 01Understand. Question and intent identified.
- 02Retrieve. Answer found in approved content.
- 03Reply. Answer sent, labelled as AI.
- 04Hand over. Complex cases go to a person.Human checkpoint
Tools and control
02
Connects
WhatsApp Business
OpenAI
Qdrant
Zendesk
Built on n8n. Equivalent tools can be swapped in.
Human control
A person stays in control at the "Hand over" step. Everything else runs on rules you agree, with every run logged.
More in Customer support
03
Customer support
Email and ticket triage
Tickets are classified, prioritised, and drafted before an agent opens them.
See the workflowCustomer support
Voice receptionist and booking
Every call is answered, details captured, and bookings requested for confirmation.
See the workflowCustomer support
Customer onboarding sequence
Each new customer gets the right welcome, setup tasks, and check-ins on time.
See the workflow
Next step
What would you like to improve?
Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.