Email and ticket triage
Tickets are classified, prioritised, and drafted before an agent opens them.
How it works · Email and ticket triage
STEP BY STEP
In
- Email inbox
Zendesk
Intercom
- 1
Classify01
Topic, urgency, and language
Urgent: billing
- 2
Route02
Assigned to the right team
Billing team
- 3
Draft03
Reply drafted from the knowledge base
Draft ready
- 4
Send04
Agent reviews and sends
Sent
Human checkpoint
Out
- Support ticket
- Conversation log
- Weekly summary
How it works
01
The problem
Urgent requests wait in the same queue as routine ones.
Step by step
- 01Classify. Topic, urgency, and language.
- 02Route. Assigned to the right team.
- 03Draft. Reply drafted from the knowledge base.
- 04Send. Agent reviews and sends.Human checkpoint
Tools and control
02
Connects
- Zendesk
- Intercom
Gmail
OpenAI
Built on n8n. Equivalent tools can be swapped in.
Human control
A person stays in control at the "Send" step. Everything else runs on rules you agree, with every run logged.
More in Customer support
03
Customer support
Website and WhatsApp AI assistant
Routine questions answered instantly from approved content, with handover to a person.
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Voice receptionist and booking
Every call is answered, details captured, and bookings requested for confirmation.
See the workflowCustomer support
Customer onboarding sequence
Each new customer gets the right welcome, setup tasks, and check-ins on time.
See the workflow
Next step
What would you like to improve?
Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.