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Shapes

AI workflows for logistics and field services.

Operators coordinating jobs, drivers, technicians, and paperwork across many locations.

The challenges

01

What slows teams down.

  • 01

    Dispatch by memory

    Jobs are assigned from phone calls and spreadsheets by one or two key people.

  • 02

    Paperwork slows invoicing

    Delivery notes and signatures are checked by hand before anyone can invoice.

  • 03

    Customers kept guessing

    Status updates depend on someone remembering to call.

Featured workflow

02

Job intake and dispatch

Jobs captured, matched to available people by rules, and tracked in real time.

How it works · Job intake and dispatch

In

  • Phone call
  • Email inbox
  • Website form
  1. 1

    Capture

    Job, location, and window

    JOB-902

  2. 2

    Match

    Nearest available technician

    Tech #4

  3. 3

    Dispatch

    Details sent to the technician

    Accepted

    Human checkpoint

  4. 4

    Update

    Customer kept informed

    On the way

Out

  • Status update
  • Dashboard
  • Courier booking
Job intake and dispatch. Inputs: Phone call, Email inbox, Website form. Steps: Capture, Job, location, and window; Match, Nearest available technician; Dispatch, Details sent to the technician; Update, Customer kept informed. Outputs: Status update, Dashboard, Courier booking.

Tools

04

Connected to the tools you already use.

  • Google Sheets
  • Google Maps
  • Twilio
  • Xero
  • Slack
  • WhatsApp Business

Built on n8n, so equivalent tools can be swapped in. Platform names describe what we connect to and do not imply a partnership.

Questions

05

Common questions.

Can drivers and technicians use it from their phones?

Yes. Updates and photos can come in through WhatsApp or simple mobile forms, with no new app to install.

Does it work with our routing or fleet software?

Usually, if it has an API or exports. We check during discovery.

Next industryEducation and training

Next step

Automating work in logistics and field services?

Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.