Guest messaging and requests
Pre-arrival messages, instant answers, and requests routed to the right team.
How it works · Guest messaging and requests
STEP BY STEP
In
WhatsApp- Website chat
- Booking request
- 1
Welcome01
Pre-arrival message sent
Sent
- 2
Answer02
Questions answered from policies
Answered
- 3
Route03
Requests sent to the right team
Housekeeping
- 4
Escalate04
Complaints go to the manager
Escalated
Human checkpoint
Out
- Conversation log
- Status update
- Weekly summary
How it works
01
The problem
Guests ask the same questions before and during their stay, at all hours.
Step by step
- 01Welcome. Pre-arrival message sent.
- 02Answer. Questions answered from policies.
- 03Route. Requests sent to the right team.
- 04Escalate. Complaints go to the manager.Human checkpoint
Tools and control
02
Connects
WhatsApp Business
OpenAI
Slack
Google Sheets
Built on n8n. Equivalent tools can be swapped in.
Human control
A person stays in control at the "Escalate" step. Everything else runs on rules you agree, with every run logged.
More in Customer support
03
Customer support
Website and WhatsApp AI assistant
Routine questions answered instantly from approved content, with handover to a person.
See the workflowCustomer support
Email and ticket triage
Tickets are classified, prioritised, and drafted before an agent opens them.
See the workflowCustomer support
Voice receptionist and booking
Every call is answered, details captured, and bookings requested for confirmation.
See the workflow
Next step
What would you like to improve?
Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.