NPS surveys and churn alerts
Surveys go out on time and unhappy customers are flagged to an owner the same day.
How it works · NPS surveys and churn alerts
STEP BY STEP
In
Typeform
HubSpot- Support ticket
- 1
Survey01
Sent at key moments
Survey sent
- 2
Score02
Score and comment analysed
Score: 4
- 3
Flag03
At-risk account flagged
At risk
- 4
Act04
Owner calls the customer
Call booked
Human checkpoint
Out
- CRM record
Slack- Weekly summary
How it works
01
The problem
At-risk customers are spotted only when they cancel.
Step by step
- 01Survey. Sent at key moments.
- 02Score. Score and comment analysed.
- 03Flag. At-risk account flagged.
- 04Act. Owner calls the customer.Human checkpoint
Tools and control
02
Connects
- Typeform
- HubSpot
- Slack
OpenAI
Built on n8n. Equivalent tools can be swapped in.
Human control
A person stays in control at the "Act" step. Everything else runs on rules you agree, with every run logged.
More in Customer support
03
Customer support
Website and WhatsApp AI assistant
Routine questions answered instantly from approved content, with handover to a person.
See the workflowCustomer support
Email and ticket triage
Tickets are classified, prioritised, and drafted before an agent opens them.
See the workflowCustomer support
Voice receptionist and booking
Every call is answered, details captured, and bookings requested for confirmation.
See the workflow
Next step
What would you like to improve?
Tell us what is taking too much time, what is difficult to manage, or what you would like your systems to do differently. You do not need a technical specification to start.